About Us
Warranty/Return Policy
Shipping Policy

Chrom Tech

Chrom Tech specializes in the distribution of high-performance liquid chromatography supplies, instrumentation, and gas chromatography accessories. Our innovative technology is used in laboratories for chemical analysis. We assist a multitude of industries and institutions including hospitals, government laboratories, universities, and more. Our expertise in the chromatography field allows us to provide you with accurate scientific results, ensuring your testing process is as seamless as possible. But supplying the highest-quality, state-of-the-art GC and HPLC products directly to customers is just the beginning! We also employ knowledgeable technical support staff to assist you with any questions you may have regarding the GC and HPLC supplies and equipment that we offer—we strive to support our customers by offering an on-staff customer support service.

Here at Chrom Tech, we strive to develop a long-lasting relationship with our customers to ensure their satisfaction with our products. Our focus on customer satisfaction is what sets Chrom Tech apart from other chromatography consumable suppliers.

WARRANTY

All products are warranted to be free from defects in material and workmanship. We will replace without cost any materials which carry such defects.

Products are sold without any implied warranty of fitness to a particular use. In all instances, the liability of Chrom Tech, Inc. is limited solely at its option to replacement of the product or refund of its original purchase price. Under no circumstance shall Chrom Tech, Inc. be liable for consequential damages. All special applications of the product should be pre-tested for verification of results.

RETURNS

No returns will be accepted without prior authorization. Please contact Chrom Tech for a return authorization number and forwarding instructions. This will prevent delays and enable us to expedite processing of orders to your satisfaction.

All materials authorized for returns must be packaged and shipped in accordance with applicable government regulations. Products shipped in error by Chrom Tech will be accepted for full credit. Returns must be within 30 days of original shipment.

A restocking charge of 20% ($20.00 minimum) will apply for all items authorized for return due to customer error or convenience. Special order or custom made products are not returnable.

Terms of payment are net 30 days or credit card, F.O.B. shipping point. A 1 1/2% per month (18% A.P.R.) service charge is added to delinquent accounts. All prices are subject to change without notice. Orders are shipped via UPS or FedEx or common carrier unless otherwise instructed. Actual shipping cost including insurance will be added to your order at the time of shipment. Web orders are subject to review. If there are any discrepancies, you will be contacted.

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Chrom Tech

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